8. Purchasing Items from Us
Product Representations. Scientific Skincare Technologies, LLC reserves the right, without prior notice, to discontinue or change specifications and prices on products without incurring any obligation to you. Scientific Skincare Technologies, LLC takes reasonable precautions to try to ensure that the prices quoted on the Website are correct, and to describe the items available on the Website as accurately as possible and to depict the most up to date packaging. However, when ordering products, please note that Scientific Skincare Technologies, LLC does not warrant that product descriptions are accurate, complete, reliable, current, or error-free, or that product packaging depicted on the Website will match the actual product that you receive. If a product described on the Website is not as described when you receive it, or the packaging on the Website does not match the product you receive, your sole remedy is to return it to us in an unused and undamaged condition in accordance with our Return Policy, which is listed on the Website under Customer Service or by calling 1-800-725-0785. Scientific Skincare Technologies, LLC’s descriptions of, or references to, products not owned by Scientific Skincare Technologies, LLC do not imply endorsement of that product, or constitute a warranty by Scientific Skincare Technologies, LLC.
Pricing Errors and Omissions. Please be aware that prices, availability and other purchase terms are subject to change without prior notice. We make every effort to ensure the accuracy of the information on the Website and to correct errors once discovered. Scientific Skincare Technologies, LLC reserves the right to revoke any stated offer to correct any errors, inaccuracies, or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover an error has occurred after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded the full amount of your order.
Order Placement and Acceptance. If you order a product, payment must be received by Scientific Skincare Technologies, LLC prior to Scientific Skincare Technologies, LLC’s acceptance of the order. Scientific Skincare Technologies, LLC may require additional information regarding your order if you have not provided all of the information required, and may cancel or limit an order any time after it has been placed.
Your order is expressly conditioned on acceptance of this Agreement. Once a properly completed order, your authorization and a form of payment has been received, we will promptly locate the item(s) you have ordered to place them in line for shipment. All items are subject to availability. We will promptly inform you if the product(s) you have ordered are not available and we may offer you alternative product(s) of equal quality and value.
Scientific Skincare Technologies, LLC does not accept orders from dealers, wholesalers, or customers who intend to resell items offered on the Website. If Scientific Skincare Technologies, LLC discovers that you are placing orders with the intent to resell items offered on the Website, we will immediately cancel your order, suspend or terminate your account, and pursue any and all available legal remedies from you under applicable law. To the extent your conduct may be fraudulent, such as purchasing products through the use of fake or stolen cards, Scientific Skincare Technologies, LLC will also report you to federal, state and/or local enforcements authorities.
Shipping and Risk of Loss. Scientific Skincare Technologies, LLC will add applicable shipping and handling fees to your order. Unless otherwise noted, Scientific Skincare Technologies, LLC will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Although Scientific Skincare Technologies, LLC may provide delivery or shipment timeframes or dates, you understand that those are Scientific Skincare Technologies, LLC’s good-faith estimates and may be subject to change. You further understand that product availability may be limited and particular products may not be available for immediate delivery, in which case the products will be delivered when they become available. If your order will be delayed (either from the date specified at the time of order or, if no date was specified, beyond 30 days from the date of your order, Scientific Skincare Technologies, LLC will use reasonable good faith efforts to contact you. If Scientific Skincare Technologies, LLC cannot contact you or you no longer wish to receive the item, Scientific Skincare Technologies, LLC will cancel the order and promptly refund the amount tendered, and will do so within 7 business days if made using third-party credit card, such as a Visa or Mastercard. Scientific Skincare Technologies, LLC shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery. All items purchased from the Website are delivered to shipment carriers. The risk of loss and title for such items pass to you upon our delivery to the carrier. Scientific Skincare Technologies, LLC may reject orders where the stated delivery address is outside the United States.
Sales Tax. In the United States, Scientific Skincare Technologies, LLC is required to collect applicable state and local sales tax on orders shipped to certain states. Taxes apply to most merchandise, but some states exclude certain items, like food products. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. Scientific Skincare Technologies, LLC is required to follow the rules of each state. Your final order total will include the appropriate state and local taxes. Qualifying States: AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI and WY.
Payment Information. In ordering products through the Website, by telephone, or otherwise, you agree to provide only true, accurate, current, and complete payment information. By placing an order, you represent and warrant that you will only provide payment information which is yours or for which you are authorized to provide. Scientific Skincare Technologies, LLC shall have the right to cancel your order or to suspend or terminate your account if we have grounds to believe that you have provided inaccurate, not current, fraudulent, or incomplete payment information to Scientific Skincare Technologies, LLC, or for any other reason that we, in our sole discretion, deem appropriate. You agree that your placement of an electronic order on the Website is sufficient to satisfy any applicable Statute of Frauds, and no further writing is required.
International Orders. Scientific Skincare Technologies, LLC does not directly sell certain Scientific Skincare Technologies, LLC products in any jurisdiction other than the United States of America, as these products may not be approved for sale in other jurisdictions. While Scientific Skincare Technologies, LLC may choose to accept orders for the purchase of its products from non-U.S. residents, the acceptance of such orders and the sale of such products will be subject to the following conditions:
(a) You agree that the purchase of any Scientific Skincare Technologies, LLC products by you, as a non-U.S. resident, shall be (i) ex works Scientific Skincare Technologies, LLC’s facilities in the United States per Incoterms 2010, with all title risk and loss in the products passing to you in the United States; and (ii) for your own personal use only and not for further resale or distribution in any manner;
(b) You agree not to order more than a ninety (90) day supply of any consumable products within any ninety (90) day period;
(c) You hereby expressly authorize and direct Scientific Skincare Technologies, LLC to load and ship the purchased products to your shipping address, and to contract on your behalf with a courier company for that purpose; and
(d) You are the principal importer of record and will undertake responsibility for all applicable taxes, shipping, customs clearance, duties and import requirements from Scientific Skincare Technologies, LLC’s facilities in the United States to your foreign shipping address.
For Canadian Orders only: Scientific Skincare Technologies, LLC is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Scientific Skincare Technologies, LLC, you hereby authorize Landmark Trade Service LTD. an approved customs broker in CREDITS, to act as your agent, and to transact business with the CBSA to obtain release of your merchandise, account for duties and taxes, return merchandise to Scientific Skincare Technologies, LLC, and electronically submit refund claims on your behalf. Under the CREDITS program, you understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that you will obtain the refund directly from Scientific Skincare Technologies, LLC. Further, you also authorize Landmark Trade Service LTD. to forward any refund issued by the CBSA in your name, so that Scientific Skincare Technologies, LLC can be reimbursed.
Automatic Renewal Terms. If you are placing an order online or by telephone as part of our automatic renewal program, your membership in the program will remain in effect until it is cancelled. We may, in our sole discretion, terminate your membership in the program at any time without notice to you
IF YOU ARE A MEMBER OF OUR AUTOMATIC RENEWAL PROGRAM AND YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, EACH SHIPMENT WILL BE AUTOMATICALLY PROCESSED AT THE TIME OF EACH SUCCESSIVE SHIPMENT AND/OR INSTALLMENT AND WILL BE BILLED TO THE PAYMENT METHOD YOU PROVIDED TO US AT THE TIME OF YOUR INITIAL PURCHASE AND ENROLLMENT. IF YOU WISH TO CANCEL YOUR PARTICIPATION IN OUR AUTOMATIC RENEWAL PROGRAM, YOU MAY DO SO BY CALLING A CUSTOMER SERVICE REPRESENTATIVE AT THE TELEPHONE NUMBERS LISTED ON THE WEBSITE UNDER CUSTOMER SERVICE OR VIA ONLINE CHAT.
You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid (e.g., loss or theft). Changes to such information can be made by calling a customer service representative at the telephone numbers listed on the Website under Customer Service or by calling 1-800-725-0785. If you are participating in our automatic renewal program using a credit card and your credit card fails to process for a subsequent shipment, Scientific Skincare Technologies, LLC may convert your account to a pay-by-check plan. If your account has been converted to a pay-by-check plan, you will receive an invoice along with your shipment. Invoiced items not paid within 28 days of receipt will be considered past due and Scientific Skincare Technologies, LLC will send you communications to collect past due balances. If you fail to timely update your credit card information or fail to timely pay by check, your membership in our automatic renewal program may be terminated and your account may be sent for collection.
Return/Refund Policy. You may return items in accordance with the Return Policy instructions that accompany your product shipments or, if you are uncertain about your right to return the product, you may also call Customer Service or by calling 1-800-725-0785 for assistance. Scientific Skincare Technologies, LLC will refund your payment when your product is timely returned or cancelled, and within 7 business days of our receipt of the returned product if purchased using third-party credit, such as a Visa or Mastercard.