FAQ

About Dr. Denese SkinScience

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Who is Dr. Denese?

Dr. Adrienne Denese was one of the first doctors to focus on anti-aging medicine and further specialized this knowledge to become a renowned skin care specialist. As an anti-aging expert, Dr. Denese spent her career studying what can be done to help the body look and “act younger”, and her skin care products are designed to do just that for skin. Read More

What makes Dr. Denese SkinScience different?

Dr. Denese develops each and every product under the premise that maturing skin needs more – and more means both higher levels and comprehensive blends of scientifically advanced ingredients. Her newest collection, Essential Radiance, takes skincare to a new level by blending the best ingredients from science and nature in a simple, daily regimen. Each formulation is backed by scientific research and thoroughly tested for safety and efficacy through independent laboratories.

What skin type(s) are Dr. Denese SkinScience products created for?

No matter what your skin type – dry, oily, combination, normal or sensitive – Dr. Denese SkinScience will have the right products to create your perfect anti-aging regimen.

I have sensitive skin, can I still use Dr. Denese’s products?

Dr. Denese SkinScience was formulated for all skin types, including sensitive skin. However, if you do have sensitive or reactive skin, we recommend testing the products on your inner elbow crease or behind your ear to check for sensitivity before applying to face, neck or décolleté. Advanced treatment products such as Glyco-9 Resurfacing Complex and Advanced Firming Facial Pads are highly active; therefore, for sensitive skin, we recommend starting with 2-3 times per week and gradually increasing frequency.

How long will it take before I see results with Dr. Denese’s products?

Dr. Denese’s products are designed to start working from the first application, and with continued use, you will notice more and more benefits. Please note individual results may vary, and consistency is the key.

Are any Dr. Denese products tested on animals?

Dr. Denese does not believe in animal testing. None of the products are tested on animals.

Does Dr. Denese products contain any fragrances?

Some of the products are fragrance free; however, others do have a very small amount of delicate scent. Please refer to the ingredient listings for specifics on each product.

Where are the products made?

All of the Dr. Denese products are made in the USA. Each and every batch is approved by Dr. Denese and then independently validated against strict quality standards.

Do your products contain wheat (are they gluten-free)?

Many of the products are free of wheat-derived ingredients; however, there are a few that do contain wheat-based ingredients. Please refer to the ingredient listing on each product for more details.

Orders, Shipping and Returns

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What forms of payment do you accept?

We accept debit and credit cards including Visa, MasterCard, American Express and Discover . We do not accept cash, personal checks, money orders, or cash-on-delivery.

Do I have to pay sales tax?

Sales tax will be applied to orders shipping to California, Georgia, North Carolina Ohio, Rhode Island and West Virginia.

How soon will I get my order?

Orders are typically processed within 1-2 business days, and delivered within 5-7 days, Monday through Saturday, excluding holidays.

Will I get tracking information?

Yes, when your order ships, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.

What if I don’t like the products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Dr. Denese Returns 6 Commerce Way Arden, NC 28704

We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received, please allow 7 business days to process your refund.

Membership

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How much will I save?

You can save up to 40% on every auto-delivery order. You can also log in to our store and order individual products with member only savings.

How often will I be shipped?

Once you’ve ordered your Dr. Denese skin care collection, there’s no need to continuously reorder product. We’ll deliver your full-size products to your doorstep automatically, on your desired schedule, at a price that’s below retail.

How do I change or cancel my order?

If your order has not shipped yet, you can make changes or cancel your order by calling our customer care team at 1-800-725-0785. You can also manage your subscription (delay your shipments, change the frequency of your shipments, change products) by calling, emailing, or clicking on live chat here. If for any reason you’re not completely satisfied with your purchase just return the containers within 60 days of receipt, and you’ll get a full refund of the purchase price (less shipping and handling).

Contact Us

I have other questions about the products or my order. What should I do?

You can manage your subscription (frequency, products, cancellations) by emailing care@trydrd.com, calling 800-725-0785 Mon-Sun 8AM-8PM EST, or chat with us from the Contact Us page. We are here to help you.

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