Customer Service

Member benefits

As an exclusive Dr. Denese® Member, you receive the following benefits:

  • Savings on every auto-delivery order
  • Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
  • 60-Day Money-Back Guarantee on every shipment (minus shipping and handling)

Convenient Auto-Delivery Service

The auto-delivery program is one of the many Dr. Denese® membership benefits. We automatically ship your favorite Dr. Denese® products to your door at the frequency that works best for you. You can change or cancel your auto-delivery service by contacting customer service via chat or at 1-800-725-0785.

60-Day Money-Back Guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of your purchase price (minus shipping and handling), even if they're empty.

Shipping and Returns

How Often Can I Get My Kit Shipped to Me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We'll ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Call us at 1-800-725-0785 to manage your shipment schedule.

Can I Add Items to My Next Shipment or Purchase My Favorite Items Individually?

Yes. After receiving your introductory kit, you can change your kit anytime. Simply call customer service at 1-800-725-0785 or chat with us so we can find the kit that is right for you. You can always purchase individual items and if you want the products immediately, you can let the customer care expert know you'd like to ship now. They will happily ship the item to you immediately or send you the entire kit.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Dr. Denese® Returns
6 Commerce Way
Arden, NC 28704


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We'll always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we'll credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

Cancellations

How Can I Change or Cancel My Order?

If you'd like to cancel any future orders, you can do so by accessing our online chat feature or you can call us at 1-800-725-0785..

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your items after you've received them. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if they're empty.

Frequently Asked Questions

What Makes Dr. Denese Essential Radiance Collection So Unique?

Dr. Denese develops each and every product under the premise that maturing skin needs more – and more means both higher levels and comprehensive blends of scientifically advanced ingredients. Her newest collection, Essential Radiance, takes skincare to a new level by blending the best ingredients from science and nature in a simple, daily regimen. Each formulation is backed by scientific research and thoroughly tested for safety and efficacy through independent laboratories.

What Skin Type(s) Are Dr. Denese Essential Radiance Products Created For?

No matter what your skin type – dry, oily, combination, normal or sensitive – Dr. Denese Essential Radiance Collection will have the right products to create your perfect anti-aging regimen.

Are Dr. Denese Essential Radiance Products Fragrance Free?

While a majority of our products are fragrance free, there are some products that contain a minimal amount of a delicate fresh scent. Our Fragrance-Free products include:

Pure-20 Lipid Infusion, Pro-Peptide Restoring Eye Cream, Triple Strength Wrinkle Smoother, Advanced Treatment, Omega-3 PhytoFix Eye Treatment, HydroShield Ultra Moisturizing Face Serum, FirmaTone Rx Retinol Peel, HydroShield Eye Emulsion, and the Defense Day Cream SPF 30.

How Quickly Can I Expect to See Results?

Dr. Denese products are designed to start working right away! You can start to see the difference in as little as 14 days and will get better with continued use.

Contact Us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Dr. Denese ® Customer Care team is here to help!

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